PRIVACY POLICY

Last updated: 03/12/2025

At Briody Realty, your privacy is important to us. We comply with the Privacy Act 1988 (Cth) and the Australian Privacy Principles to ensure your personal information is handled with care, transparency, and security.

1. INFORMATION WE COLLECT
We may collect the following types of personal information:
• Name, address, phone number, email
• Identification (e.g., driver’s licence or passport)
• Property ownership or tenancy details
• Employment, income and rental history (for tenancy applications)
• Bank details for rent payments or disbursements
• Inspection notes, maintenance requests and communication records
• Website enquiry details, IP address and analytics data

2. HOW WE COLLECT INFORMATION
We collect personal information through:
• Direct communication (in person, phone, email, online forms)
• Tenancy applications and references
• Property management and inspection processes
• Public sources such as RP Data and CoreLogic
• Tradespeople, solicitors, conveyancers and financial institutions
• Website cookies, forms and analytics tools

3. WHY WE COLLECT YOUR INFORMATION
We use personal information to:
• Provide sales, leasing and property management services
• Process applications and manage rental agreements
• Arrange maintenance and conduct inspections
• Communicate updates and respond to enquiries
• Market and advertise properties
• Meet legal and compliance obligations

We only collect information necessary to deliver our services.

4. SHARING YOUR INFORMATION
We may share your information with:
• Landlords, tenants, buyers and sellers (where relevant)
• Tradespeople and contractors
• Solicitors, conveyancers and settlement agents
• Property advertising platforms (realestate.com.au, Domain, Homely)
• Tenancy databases (TICA, Equifax, NTD)
• CRM and software providers
• Government agencies such as the RTA, QCAT or ATO

We never sell your personal information.

5. STORAGE AND SECURITY
We take reasonable steps to protect your information from misuse, loss or unauthorised access using:
• Secure CRM platforms
• Password protection and user restrictions
• Encrypted cloud-based storage
• Staff confidentiality protocols

6. MARKETING COMMUNICATIONS
We may send you newsletters, property updates or market information.
You may unsubscribe or opt out at any time.

7. ACCESS AND CORRECTIONS
You may request:
• Access to the personal information we hold about you
• Corrections to inaccurate, outdated or incomplete information

To make a request, contact us using the details below.

8. COMPLAINTS
If you believe your privacy has been breached:

Contact us directly so we can resolve the issue promptly.
If unresolved, you may contact the Office of the Australian Information Commissioner (OAIC):
• Website: www.oaic.gov.au
• Phone: 1300 363 992

9. CONTACT US
Briody Realty
Phone: 07 3278 1381

Email: admin@smartmanagement.com.au
Office Address: 2/365 Honour Avenue, Graceville QLD 4075
Website: briodyrealty.com.au

10. UPDATES TO THIS POLICY
We may update this Privacy Policy from time to time. The latest version will always be available on this page.